Keeping you safe
Your wellbeing and that of our team members is always our absolute priority so we are constantly reviewing our processes in line with Government guidance.
We are following all the latest HM Government and industry guidance
We have reviewed our policies and implemented changes where necessary which we've outlined in more detail below
We have had our safety and hygiene policies assessed by Visit England who awarded us the 'We're Good To Go' accreditation
Independently verified and validated on our safety performance by the Shield 'Safe to trade scheme' going above and beyond the government guidance demonstrating our commitment to trading safely, through robust compliance controls.
We are very mindful many of our guests may still be cautious so certain measures will be in place so you can visit us with confidence.
Further to the most recent Government announcement, from the 19th July 2021, we will be moving forward with the below policies;
Protective Perspex Screen at Reception will remain
One way systems will be removed
Hand sanitiser disinfection stations in all public areas and entrances
Enhanced and frequent cleaning schedules and certification of the hotel to protect our guests remain
Cashless payments encouraged
All hotel literature such as brochures have all been removed from bedrooms and corridors and are now available online or from one stand in reception only
Although mask wearing is not a legal requirement, we are advising our guests and team members to do so, particularly in busy environments
'Southcrest Manor Hotel' App available from the app store where guests can fill out pre-check in information for a quick and safer check in
Overnight stays are permitted for all guests with no restrictions. Our 'Southcrest Manor Hotel' App available from the app store where guests can fill out pre-check in information for a quick and safer check in, view all of our bedroom literature online, plus place orders for food and drink as well as make Manor Health & Beauty Club reservations, all in one place. To make your reservation, please visit;
Manor Health & Beauty Club
Our Manor Health & Beauty Club, including Fitness Suite, Sauna and outdoor Hydrotherapy Hot Tub are open with no restrictions. If you wish to book a treatment, please visit;
Laura Ashley Tea Room, Restaurant & Bar
Social distancing and the "rule of 6" is no longer required meaning our Restaurant, Laura Ashley Tea Room and Bar will be back to full capacity allowing larger tables and our Bar will be re-open for drink orders. We do however encourage you to consider the risks of close contact with others. Outdoor dining on our terrace and in our picturesque gardens remain available (subject to weather and availability). We are following strict food handing and service guidelines and hand sanitiser disinfectant stations remain.
To make your table reservation, click here;
Our Food & Drink takeaway service remains available, offering Stonebaked Pizzas, Gourmet Burgers, Cocktails and Laura Ashley Afternoon Tea.Please view menus and place your order online;
Weddings, Funerals & Events
There are no limits on the number of attendees at weddings, funerals or life events.
For all wedding enquiries, please visit Weddings for further information.
For funeral receptions, please visit Funeral Receptions for further information.
For all other event bookings, please visit Events for further information.
If you have any questions or concerns, please call the hotel directly on 01527 541511 or email us at email@example.com
All of the detailed above are in line with the governments recent announcement and are therefore subject to change.
COVID-19 Cleaning and Operational Policy Statement
As a recommendation, any guest who has displayed the following symptoms a; Cough, Fever, Breathlessness, Change in Sense of Smell or Taste, Sore Throat, Headaches within the last 14 days should be recommended to reschedule their visit until they and their household members have been cleared of symptoms by 14 days, unless these symptoms are due to pre-existing medical conditions. The hotel reserves the right to refuse entry and or cancel reservation if the guest displays such symptoms on arrival for the security and protection of its guests and team members.