Hotel Update - Thursday 26th November

Dear Valued Guests,

 Following the Government Announcement on Thursday 26th November, I would like to confirm that the hotel will re-open fully, offering all services that are temporarily closed, on Wednesday 2nd December 2020 under Tier 2 Guidelines. 

In the meantime, we remain open for essential and business accommodation requirements and food takeaway services.

Our Restaurant & Bar and Laura Ashley the Tea Room will also re-open on this date, offering meals (and afternoon tea) following the Rule of 6 for household/support bubbles only. 

In addition, we will continue to offer our Laura Ashley Afternoon Tea and Pizza Takeaway services so please download the Southcrest Manor Hotel App where you can place your order.

The Manor Health & Beauty Club will re-open on Wednesday 2nd December following the Covid Secure Guidelines.

Our online vouchers are available so please support us in purchasing these for future visits to our Laura Ashley the Tea Room, Manor Health & Beauty Club and overnight stays.

 As we have done throughout the pandemic, the hotel team will ensure that we operate in line with our Safe to Trade Accreditation, and Covid-19 Secure Government Guidelines

Please follow us on social media where we will continue to keep you up-to date on any further announcements.

If you have any questions or concerns, please call the hotel directly on 01527 541511 or email us at

Let me wish you the best of health in the coming months, and we look forward to seeing you all soon.

Chris Osborne, General Manager & the Southcrest Manor Hotel Team


How we have made the Southcrest Manor Hotel Safe


Independently verified and validated on our safety performance by the Shield 'Safe to trade scheme' going above and beyond the government guidance demonstrating our commitment to trading safely, through robust compliance controls.

Visit England “Were good to Go” accreditation

 'Southcrest Manor Hotel' App available from the app store where guests can fill out pre-check in information for a quick and safer check in, view all our  bedroom literature online, plus place orders for food and drink as well as make Manor Health & Beauty Club reservations, all in one place.

Hand sanitiser disinfection stations in all public areas and entrances

Protective screens at Reception

 All areas of the hotel reconfigured to provide social distancing as per the Government guidelines
 Increased cleaning of public area touch points
Cashless payments encouraged
Covid-19 training and PPE available for all team members

New working shift patterns and offices re-configured for all team members

Enhanced cleaning and certification of the hotel to protect our guests
All hotel literature such as brochures have all been removed from bedrooms and corridors and are now available online or from one stand in reception only.

Face coverings must be worn by staff and customers throughout the hotel except when seated to eat or drink


Check in & Check out

 'Southcrest Manor Hotel' App available from the app store where guests can fill out pre-check in information for a quick and safer check in

Pre-check in and express check out process installed

Protective screens at Reception

One way system to protect social distancing

Hand sanitiser disinfection stations in all public areas and entrances

Bedroom keys sanitised prior to use

Cashless payments encouraged


Laura Ashley Restaurant, Bar, Tea Room & Terrace

New capacities for table bookings

Table service only offered

Rule of 6 applies with all guests  being from one household/support bubble 

Pre-booking essential

Single use menus

Outdoor dining on our terrace and in our picturesque gardens (subject to weather and availability)

'Southcrest Manor Hotel' App available from the app store where guests can view the menus and place orders

PPE available for all team members


Meetings & Events

Guest registration on arrival for Track & Trace

Room set up and configured to allow for social distancing

Refreshment breaks served within the meeting room (or outside if preferred)

Lunch breaks staggered to avoid congestion (if not taking lunch within the meeting room)

Strict food handing and service guidelines in effect

Hand sanitiser disinfectant available

Recommended use of personal smart devices and tablets for note taking

Hotel literature removed from all areas

New pens/paper provided if needed however we would encourage all delegates to use their own supply

PPE available for all team members


Manor Health & Beauty Club

All clients will be asked to sanitise their hands before entering the salon, a santiser station has been installed to support this

Therapists will be wearing visors for all treatments

Therapists will wear disposable aprons which will be changed after every client

Therapists will wash their hands thoroughly between clients

Social distancing measures will be encouraged, markers have been placed on the floor to encourage this

No facial treatments will be carried out until Government Guidelines allow

All treatment areas will be thoroughly cleaned after each client with approved COVID-19 safe sanitiser

All touch points will be cleaned hourly with approved COVID-19 safe sanitiser

Clients are reminded not to attend their appointment if they are displaying a high temperature, new contagious cough or change of sense of smell or taste


 COVID-19 Cleaning and Operational Policy Statement

As a recommendation, any guest who has displayed the following symptoms a; Cough, Fever, Breathlessness, Change in Sense of Smell or Taste, Sore Throat, Headaches within the last 14 days should be recommended to reschedule their visit until they and their household members have been cleared of symptoms by 14 days, unless these symptoms are due to pre-existing medical conditions. The hotel reserves the right to refuse entry and or cancel reservation if the guest displays such symptoms on arrival for the security and protection of its guests and team members. 


Reduced VAT

A temporary VAT rate reduction will be applied from 15th July 2020. All best available rates have been amended to reflect this.


For the full Risk Assesment please click here;

COVID19 Risk Assessment 

For the full information regarding Safe to Trade click here;

Safe to Trade


We look forward to welcoming you all back soon. 



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