Southcrest Manor Hotel

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Due to continued success, we are looking for a confident, positive and pro-active Receptionist to join our dedicated and experienced team. Working 40 hours a week you will be the first and last point of contact for guests and visitors so the ideal candidate will be a confident communicator and a real people person. Shifts are normally 8 hours long. Usual shift times are 7am-3pm, or 3pm - 11pm, working shifts any days of the week including weekends.

Salary - £11,648 - £15,600.

Candidate attributes:

  • As the first and last point of contact for the hotel you will need to have a flair for communication and a warm and welcoming manner, it is essential that you are a people person
  • Ability to maintain good working relationships and liaise with many different departments throughout the hotel
  • You'll be in the public eye continually and will occasionally have to deal with difficult guests and challenging situations
  • Be adaptable to change and able to learn new things quickly

Responsibilities and Duties

Ensuring the front desk provides a professional and friendly service for customers and ensuring that every guest leaves happy. Dealing with customers, including handling complaints when they come to the desk, troubleshooting emergencies, manage and complete all reception duties and tasks for the smooth running of the business, be able to manage working irregular shift patterns.

Qualifications and Skills

Skills Set:

  • Excellent telephone skills
  • Diplomacy and communication skills to handle any complaints and emergencies in a level-headed manner
  • The ability to multitask, and to plan and organise your own time around guest requirements
  • Be computer literate and have experience of Opera Hotel Booking System


  • 28 days paid holiday
  • Preferential accommodation rates for yourself, friends and family
  • Free gym membership
  • Health & Beauty Club discounts
  • Hotel discount scheme
  • Workplace pension scheme
  • Free parking

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Southcrest Manor

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The Southcrest Manor Hotel Pool Bank Southcrest Redditch, Worcestershire, United Kingdom B97 4JS

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